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Power supplies during periods of bad weather

UK Power Networks has restored power to all but four properties in Kent that we were aware of following last Monday’s storm

When the high winds struck, power was initially interrupted to more than 300,000 customers, but engineers quickly restored supplies to most and the East of England was back to normal by Christmas Day.

Director of customer services Matt Rudling said: “UK Power Networks’ staff have pulled together to help customers wherever possible after the worst Christmas weather in years caused widespread damage to power lines in the South East meaning it has taken longer than we wanted to reconnect supplies. The welfare of our customers has been a priority as we tried to keep people informed and supported wherever possible.

“Many staff gave up their holidays to repair extensive damage, volunteer in the extra call centres we opened on Christmas and Boxing Day or went out into the communities affected with updates. We moved engineers south from the East of England to help local repair crews, arranged hundreds of Christmas dinners and provided hotel accommodation and takeaways for the most vulnerable customers where possible. We are always looking for ways to improve our customer service and will review what further improvements we can make in the future.”

We will write to all customers who are eligible for payments by the end of next week. Please allow for possible Christmas and New Year post delays. As a gesture of goodwill UK Power Networks has decided to boost the industry standard payment from £27 to £75 for customers who are without power for 48-60 hours including Christmas Day, and additional payments will be made to any customers off supply for longer.

Customers can call 0800 783 8866 to report power cuts and get advice. You can also see updates on an incident map here, follow the company on twitter and about 1,000 people have reported power cuts this week using a new form on the company’s website here. Anyone who spots a damaged power line should stay well clear and please report it on the relevant number above.

If you have a power cut:

– Let UK Power Networks know on 0800 7838866

– See our website (via a mobile device) for some useful videos with advice during a power cut.

– Listen to local media who broadcast helpful information

– Use an old-fashioned corded phone which you can plug in, as cordless phones won’t work in the event of a power cut

– Dress warmly in several layers of clothing, stay in one room or even get into bed

– Take great care if using candles, tea-lights and other naked flames

– Switch off all your electrical equipment, except one light which will let you know when the power comes back on

– Remember the street lights may also be off so take care if you go out

– Look out for elderly neighbours; please consider taking them a flask of hot water or hot food

Anyone spotting a damaged power line needs to stay well clear and report it to UK Power Networks

To report any power cuts and damaged lines on free helplines, please refer customers to the following numbers: In the South East call 0800 783 8866; in the East of England call 0800 783 8838 and in the London area call 0800 028 0247. You can also see www.ukpowernetworks.co.uk and follow the company on twitter for updates. 

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